Upon placing an order, you will receive an email from us stating that the order was received. Upon processing the order, you will receive another email.

Please call us if this case arises. We will be happy to assist you with the change of address if the order has not shipped yet.

If your product is defective, you may return it for a refund, or an immediate replacement, subject to manufacturer/publisher restrictions. Returns of any item must be done within 30 Days from time of delivery. For help with returns, please call us at 03 9527 8775 or email info@golds.com.au.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

100% Secure, Safe & Private! We guarantee that every transaction you make at golds.com.au will be 100% safe. We use advanced SSL encryption, the best security available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Shipping and handling is charged at $20.00 nationwide.

Outside of Victoria, goods are sent in Australia Post bags with tracking available. Goods should be received within 2 days of shipping to most Australian cities.
For parcels over 3 kg, we will send by regular post. If is more than $20.00 we will contact you to accept extra charges.

For goods shipped overseas, shipping charges will be charged accordingly and customers will be advised of cost prior to being billed.

We aim to have all orders shipped within 72 hours of an order being placed, subject to items being in stock. 

If items are out of stock we will contact you by e-mail to discuss whether you wish to backorder items or to choose an alternative item.

We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We may use it to tell you about changes in our services or about special offers we think you'll find valuable. We do not sell, trade or rent your personal information to others.

All transactions are in Australian Dollars.

Golds cannot be held responsible for any pricing errors due to typographical errors contained anywhere on our site. Every effort is made to ensure the accuracy of information found on our site, as well as the pricing of all of our products. All prices are subject to change.

If you have any questions, comments, etc… please contact us at info@golds.com.au or call us on 03 9527 8775